Press Release: Chaucer awarded outstanding Claims Service Quality Marque from Gracechurch for ninth year running

Chaucer, the global (re)insurance specialty group, has been awarded a Claims Service Quality Marque in the 2025 Gracechurch London Claims Monitor report. The report tracks satisfaction amongst claims broking professionals. This is the ninth year in a row that Chaucer has received this award.

The report cites Chaucer’s market leading performance in customer-centric service attributes such as communication, commerciality and speed of service. The report also highlighted Chaucer’s strong reputation for excellence in service delivery, responsiveness and friendliness.

Tony Gates, Global Head of Claims at Chaucer says: “At Chaucer we take great pride in the high quality of service we provide to our clients, so it’s great to see the team’s hard work recognised in this award.”

“Looking ahead to 2025, our aim is to maintain and improve the already high quality of our claims handling. This will see us improve the speed and efficiency in how our claims are resolved.”

Richard Milner, CEO of Chaucer explains: “Our willingness and ability to handle claims quickly and skilfully has helped build our reputation amongst customers. Excellent customer service is core to our values as a specialty (re)insurance group and our teams are very focused on ensuring that is embedded across our processes.”

“That focus on customer service has really helped propel the growth of the business.”

Gracechurch’s London Claims Monitor report is based on rankings from 4,100 individual data points and 30+ detailed service ratings of insurers operating in the London Market.

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